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How to Claim a Refund From Cebu Pacific Air

How to Claim a Refund From Cebu Pacific Air

The majority of airlines offer a full refund or an option to change the booking date if your scheduled flight has been canceled or moved.

Last April 2016, we were able to book roundtrip tickets from Manila to Cebu with dates February 8 and 11, 2017, during Cebu Pacific Seat Sale promo. We were a group of seven. It will be our first travel together, and I was so excited because I haven’t flown on a plane. LOL.

But due to recent events and circumstances, I cannot join my office mates. Since this was promo tickets, there wasn’t any option to change the guest’s name or even request a refund. Luckily, Cebu Pacific Air sent a schedule change advisory. We were allowed to get a full refund. My friends accepted the change of flight schedule, and I decided to get a refund.

So let me share a quick story on how I was able to get my air ticket refunded via Cebu Pacific Air.

(This is only based on my experience, and might not be suitable for other circumstances with Cebu Pacific Air. Best to contact Cebu Pacific Air for more information.)

I tried calling Cebu Pacific Air via its customer service hotline but unable to reach anyone. Then I realized, most companies now have Twitter support. So I immediately tweeted @CebuPacificAir about my concern. Fortunately, I received a quick reply even it was 11:54 PM. Maybe they’re on 24/7 support?

Cebu Pacific Air needs two requirements if you are to request a refund.

  1. Copy of Itinerary Receipt/Ticket
  2. Two (2) original primary valid IDs of the passenger/guest

Accepted Primary IDs are Driver’s License, Passport, SSS/GSIS Card, Tax Identification Number (TIN) Card, PRC ID, Postal ID, or other government-issued ID. Company ID and School ID are considered secondary id only.

You have to bring these documents to the nearest Cebu Pacific Air Ticket Offices such as Mactan Ticket Office – Cebu City, Robinsons Cebu, Robinsons Galleria – Ortigas, Robinsons Ermita – Manila, Express Ticket Office – Domestic Road and Terminal 3 Ticket Office – NAIA Terminal 3.

In my case, I decided to bring a printed copy of our itinerary receipt and two IDs (Postal ID and Pag-IBIG Loyalty Card). I wasn’t sure if my Pag-IBIG Loyalty Card is considered a valid primary ID, but they accepted it anyway. I went to one of their offices in Manila— Robinsons Galleria. It took me 45 minutes to get a refund due to a large number of customers on that day. But it was easy. They gave me a receipt or a confirmation of the reimbursement. Included in this document were my details and the amount of the refund.

That’s it! I am not sure if there are other ways on how to get a refund, but this is what I did to get my air ticket refunded.

For more information, you may contact Cebu Pacific Air at the following channels below:

  • Manila: +632-7020-888 / Cebu: +6332-230-8888


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